Return & Refund Policy

We are committed to providing high-quality products and professional services in Bangladesh. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. General Policy

We aim to ensure customer satisfaction with every purchase and service. However, due to the technical nature of our products and installation-based services (such as PA systems, PABX systems, CCTV, access control, and IT solutions), certain conditions apply to returns and refunds.

2. Product Return Policy

Products may be eligible for return under the following conditions:

  • Return request must be made within 7 days of delivery
  • Product must be unused, undamaged, and in original packaging
  • Proof of purchase (invoice or receipt) is required
  • Product must not be installed or modified

After inspection, Zenosis BD will approve or reject the return request.

3. Non-Returnable Items

The following items are not eligible for return:

  • Installed or used equipment
  • Customized or project-based solutions
  • Software or configured systems
  • Special order or imported items
  • Clearance or discounted products (if specified)

4. Refund Policy

Refunds are issued only under approved conditions:

  • Refunds are processed after product inspection and approval
  • Processing time may take 7–15 working days
  • Payment gateway or bank charges (if any) are non-refundable
  • Installation and service charges are non-refundable

5. Service Cancellation & Refund

For services such as installation or technical setup:

  • Cancellation before project execution may qualify for partial refund
  • Once work has started or completed, no refund will be provided
  • Advance payments may be non-refundable depending on project stage

6. Replacement Policy

If a product is found to be defective:

  • It will be replaced or repaired under manufacturer warranty
  • Replacement depends on stock availability
  • Physical damage or misuse is not covered under warranty

7. Warranty Coverage

Warranty terms vary depending on the product and brand. Warranty does not cover:

  • Physical damage or accidents
  • Electrical issues caused by improper power supply
  • Unauthorized repair or modification

8. Refund Method

Approved refunds will be processed through:

  • Bank transfer
  • Mobile financial services (if applicable)
  • Payment gateway used during purchase

9. Customer Responsibilities

Customers are responsible for:

  • Checking product condition upon delivery
  • Reporting issues within the allowed time frame
  • Providing accurate order and contact details

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Zenosis BD
Website: www.zenosisbd.com
Email: info@zenosisbd.com
Phone: +8801738196226

Brands Carousel